Front Desk Agent

Horseshoe Bay Resort, in the heart of the Texas Hill Country, is an exceptional, uniquely Texas, AAA-four diamond lakeside resort. Our Associates are the reason we deliver superior customer service and have been named as one of the Best Resorts in Texas. If you know how to deliver five star customer service with genuine Texas hospitality, then we would love to have you as part of the team!
Serve guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by adhering to guidelines and procedures.
Responsible for the efficient and professional running of the front desk, including relationships with other departments.
Handle all cash duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.
Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures, and events.
Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
Operate Agilisys software, take same day reservations and know how to enter a reservation into Agilisys.
Perform guest registration and room assignment and accommodate special requests of all customers.
Assist all guests with problems and questions as required. Ensure that all guest problems are resolved.
. Ensure proper credit when checking out guests and provide the guests with a zero balance invoice.
Bank out at the end of the shift by following procedures.
High school diploma or equivalent.
Must be able to speak, read and write English.
Must be able to deal with the public in a professional and courteous manner, to include conflict situations.
Have good knowledge about the area and the environment.
Must be able to interact with co-workers and have a sense of TEAM.

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