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Bell/Luggage & Valet Attendant

Description
Horseshoe Bay Resort, in the heart of the Texas Hill Country, is an exceptional, uniquely Texas, AAA-four diamond lakeside resort. Our Associates are the reason we deliver superior customer service and have been named as one of the Best Resorts in Texas. If you know how to deliver five star customer service with genuine Texas hospitality, then we would love to have you as part of the team!
JOB OVERVIEW:
Park cars, give directions, manage traffic at the front drive, back-up drivers when needed, deliver luggage, and communicate well with guests. Valet also encounter situations where they will need to be somewhat mechanically inclined such as repairing bikes, fixing flats, and basic vehicle upkeep. Valet personnel must understand the entire resort and give reliable information to guests. They are knowledgeable of the local area and are willing to perform a multitude of small tasks for guests such as shoe shine and room deliveries, etc.
ESSENTIAL JOB FUNCTION:
Assist guests with hotel check-in process including luggage assistance and valet parking.
Cleaning and maintaining front entrance of Hotel and valet office.
Coordinate and track all transportation details.
Responsible for billing procedures and proper handling of SMS reports.
Maintain professional composure in high stress situations in order to make last minute changes.
Access, input and retrieve information from department computer system.
Exceptional communication skills, detail oriented, and ability to learn in an ever changing work environment.
Multi tasking skills.
Telephone etiquette.
Maintain a constant awareness of resort amenity schedules and promotions.


















MINIMUM QUALIFICATIONS:
Must be at least 21 years of age.
Maintain a clean driving record and knowledge of basic vehicle functions.
High school diploma or equivalent.
Ability to lift luggage and assist valet team.
Must be able to speak, comprehend reading materials and write English.

ADDITIONAL QUALIFICATIONS:
Exceptional communication skills, detail oriented, and ability to learn in an ever changing work environment.
Pleasant personality.
Neat in appearance and well groomed.
Must be able to run or move quickly to provide prompt service.
Must be able to walk and stand for majority of work schedule.
Must be able to communicate effectively with the general public.
Must be able to communicate and disseminate information accurately.




















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