Restaurant Supervisor

Horseshoe Bay Resort, in the heart of the Texas Hill Country, is an exceptional, uniquely Texas, AAA-four diamond lakeside resort. Our Associates are the reason we deliver superior customer service and have been named as one of the Best Resorts in Texas. If you know how to deliver five star customer service with genuine Texas hospitality, then we would love to have you as part of the team!
The restaurant supervisor's main function is to promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and delivery of prompt, courteous, correct service. The restaurant supervisor is accountable for sales and profit in his/her area.
NOTE: This position should be considered supervisory in nature - administrative tasks should be limited to scheduling with knowledge of the budget progress report. The restaurant supervisor should be on the floor on all times.
Actively support the Quality Improvement Process.
Assist in identifying and implementing a successful marketing plan for assigned outlets.
Assume responsibility of daily operation of all assigned outlets.
Assist in working toward positive financial results.
Assist in ensuring that scheduling functions are performed accurately and on a timely basis.
Assist in maintaining a highly motivated and well-trained staff.
Open and close shift in accordance with manager's checklist.
Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
Train, maintain and enforce all Horseshoe Bay Resort and Crescent Hotels & Resorts service standards using use records, menus and appropriate reference materials.
Properly execute revenue and check control procedures on shift.
Handle daily associate relations (e.g., scheduling, time adjustments).
Maintain a safe and sanitary work environment for all associates and guests.
Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).
Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
Minimum of two years food service or related hospitality experience.
Written/verbal communication skills.
Demonstrated leadership qualities.
Able to work with teams.
Basic technical knowledge of restaurant operations.
Demonstrated hospitality skills.
Demonstrated strong work ethic.
NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that, at all times, it may be necessary to move employees from their accustomed shift, as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

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