Member Services Attendant

Horseshoe Bay Resort, in the heart of the Texas Hill Country, is an exceptional, uniquely Texas, AAA-four diamond lakeside resort. Our Associates are the reason we deliver superior customer service and have been named as one of the Best Resorts in Texas. If you know how to deliver five star customer service with genuine Texas hospitality, then we would love to have you as part of the team!
JOB OVERVIEW: 7 PART TIME for Summit, Slick, and Cap Rock Golf Courses
As a member of the Summit Rock member services team you will be responsible for tending to the members and their guests on a daily basis. This will take place during their entire time on the property for that day.
o When members and guests arrive in the parking lot, immediately take a cart to their vehicle. Learn members' names when you can. Introduce yourself and address members and guests using sir, ma'am, Mr. and Ms.
o Load golf clubs from vehicle to the golf cart. Be careful not to damage the vehicle or the golf clubs when loading the cart. Before leaving the member or guest, double check the cart to make sure all items are stocked as they should be: scorecard, pencil, towels, full sand bottles, ice, and water.
o Anticipate the needs of the member or guest. Help them with directions, special needs, etc.
o We operate on a 4 hour pace of play. Golfers teeing off first normally play faster than those starting throughout the day. Look at the tee-sheets to get an idea of when golfers will finish their round and come off the course.
o When players come off the course, quickly meet them at their vehicle. It is your responsibility to clean their clubs, load their clubs back in the vehicle and check for any items players may have left in their cart.
o Take the used cart back to the cart barn. Remove all trash and dirty towels from the cart. Empty the cooler. Never empty the cooler in the cart barn or in the bag well of the cart.
o Thoroughly wash the cart with the power washer. Pay close attention to the wheel wells, floor mat and 'glove' compartments. Wipe down the cart.
o Stock the cart with a scorecard, pencil, 2 towels and 2 full sand bottles. All carts should be stocked before plugging into the charger.
o Make sure the cart is parked in its proper row and the charger plugged in.
All personal property found must be turned in at the pro shop immediately.
Must be 16 years with Valid Texas Drivers License
Knowledge about the game of golf is preferred.
Previous customer services experiences are preferred.
Requires excellent oral and written communications skills.
Comprehend reading materials, speak, read and write English.
Must have neat and pleasant overall appearance.

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