Group Rooms Coordinator

Horseshoe Bay Resort, in the heart of the Texas Hill Country, is an exceptional, uniquely Texas, AAA-four diamond lakeside resort. Our Associates are the reason we deliver superior customer service and have been named as one of the Best Resorts in Texas. If you know how to deliver five star customer service with genuine Texas hospitality, then we would love to have you as part of the team!
The primary purpose of the Group Housing Coordinator is to be an ambassador for the resort prior to the guests' arrival. The Group Housing Coordinator will assist the Group Sales Team and Event Management Team with the set up and room block management of the groups coming to Horseshoe Bay Resort. The Group Housing Coordinator will be responsible for keeping up with accurate data in order to provide accurate rooming details, pickup details, and billing details.
Responsible for booking group attendee accommodations.
Proper and precise tabulation of all reservation bookings and clerical needs thereof.
Creation of and communication of accurate packaging and billing arrangements.
Precise tabulation of rooming lists, forms, and call-in reservations.
Response to all voicemail and e-mails by end of business each day. Complete various correspondences when warranted.
Prepare accurate and timely attrition invoices for submission to group billing after each group's departure.
Maintain accurate group records for rebates to apply when reviewing and submitting travel agency pick-up requests.
Attend pre- and post-conferences as necessary.

High school diploma or general education degree (GED); or six months to one year related experience and training; or equivalent combination of education and experience.
Basic math skills including addition, subtraction, multiplication and division; ability to calculate percentages and discounts.
Basic computer skills including experience with Microsoft Office suite for various reporting and correspondence, email, and internet browsers.
Strong written and verbal communication skills with ability to effectively present information one-on-one and to small groups.
Strong problem solving and reasoning ability.
Strong interpersonal skills and ability to cultivate communication among peers, clients, and supervisors.

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