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Assistant General Manager

Horseshoe Bay Resort, in the heart of the Texas Hill Country, is an exceptional, uniquely Texas, AAA-four diamond lakeside resort. Our Associates are the reason we deliver superior customer service and have been named as one of the Best Resorts in Texas. If you know how to deliver five star customer service with genuine Texas hospitality, then we would love to have you as part of the team!
JOB OVERVIEW:
The Assistant General Manager is responsible supporting the General Manager for all Resort and Hotel operations in order to coordinate and maximize physical and human resources, achieving optimum standards of service and value to hotel guests within profit objectives and in a manner consistent with the company's philosophy and policies.
ESSENTIAL JOB FUNCTIONS:
Manage efficient operation and cost control of all hotel departments and facilities.
Ensure rooms and public areas are consistently maintained to standards of attractiveness, comfort and cleanliness.
Ensure food and beverage is consistently maintained to standards of quality, innovation, service and presentation.
Monitor and minimize energy consumption.
Ensure adherence to relevant legislation relating to fire, hygiene, employment, licensing, etc.
Drive the attainment and maintenance of service levels that exceed expectations.
Ensure effective staffing procedures are established and followed.
Represent the Resort and Hotel in a positive and productive way to guests, colleagues and the community.
Ensure the proper maintenance of the hotel's physical facilities in order to provide for associate and guest safety, orderly operations, good appearance, legal compliance, suitable working conditions and cost control.
Ensure appropriate systems and controls are in place and able to produce regular and accurate information for internal and Crescent Hotels & Resorts use.
MINIMUM QUALIFICATIONS:
Bachelor's degree in Hotel/Institutional Management or equivalent.
5 years' experience in hotel management, including specialized knowledge of at least one key management area (Finance/Administration, Rooms, F&B;, etc.)
Demonstrated success in the coaching and utilization of people, as well as in managing and coordinating (planning, scheduling, organizing, decision making and problem solving).
ADDITIONAL QUALIFICATIONS:
Ability to Monitor P&L; reports and correct problems.
Previous experience creating and monitoring procedures for revenue control.
Exceptional communication and team-building skills.
Conversant in English and Spanish helpful, but not required.































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